GENERAL TERMS AND CONDITIONS OF SALE

Together with the booking conditions, the General Terms and Conditions of Sale form the basis of your contract. All bookings are subject to these General Terms and Conditions. They govern the contractual relations between the persons indicated in the booking of the one part, and Grand Hôtel des Bains of the other part. The Customer acknowledges having read and accepted these General Terms and Conditions of Sale accessible on the Website. These General Terms and Conditions of Sale apply to all bookings made on the internet, via the Website or the Mobile Services of Grand Hôtel des Bains.

For information, the Customer is informed that Grand Hôtel des Bains is a subsidiary of the AU COEUR DE MEGEVE group, société anonyme [public limited company] with Board of Directors, registered under SIREN 413 569 708, with its registered office at rue Charles Feige 74120 MEGEVE. Save in the case of express derogation materialised by a written mandate, the Grand Hôtel des Bains subsidiary will alone process the Customer’s personal data to manage the contractual relationship (billing, payment, management of bookings, etc.), to undertake marketing activities, and to comply with its legal obligations.

Preamble

1. Prior to ordering services, the Customer represents that these services are booked for his personal needs. The Customer’s specific rights as consumer are not guaranteed in the same way for any booking falling within the scope of his commercial, industrial, trade, business or agricultural activity.

2. The Customer certifies that he has reached the age of legal majority, that he is legally capable of contracting, and that he is not under a protection regime within the meaning of Articles 425 et seq. of the French Civil Code, such as guardianship or curatorship. He warrants the truthfulness and the accuracy of the information provided by him or by any other person having made the booking in his name and on his behalf.

3. It is mandatory for the Customer to accept the General Terms and Conditions of Sale during booking.

All online or digital bookings require the viewing and the complete and unreserved acceptance of these General Terms and Conditions of Sale. This acceptance is materialised by ticking the box provided for that purpose, then by confirming the booking.

The Customer has the option of saving and printing these General Terms and Conditions using the functions of his browser or computer.

I. Definitions

Check-in: Date of arrival at the Hotel. Check-out: Date of departure from the Hotel.

Customer: natural person acting for purposes that do not fall within the scope of his commercial, industrial, trade, business or agricultural activity.

Booking request: request to book hotel rooms made by the Customer through the Mobile Services (telephone bookings) or on the Website.

Online booking: booking for hotel rooms and additional services (meals, spa, etc.) via the electronic booking form on the Website.

Booking confirmation: electronic document which summarises the characteristics of the services booked by the Customer via the Website or via the Mobile Services, and through which he enters his credit card details for prepayment or guarantee. Acceptance of the booking confirmation is contractually binding on the Customer.

Website: electronic service operated by Grand Hôtel des Bains on the internet and accessible at the address www.grand-hotel-des-bains.com

II. Booking

a) Generalities

1. Bookings are made either online, notably on booking platforms such as Booking.com or on the website accessible at the address www.grand-hotel-des-bains.com, or by telephone. All offers are subject to availability. Upon booking, the precontractual exchanges of information or the provision of the contractual conditions take place in writing. They may be undertaken electronically under the conditions laid down by the law. For bookings made exclusively on the internet, an order is registered on the website when the Customer accepts the General Terms and Conditions of Sale by ticking the box provided for that purpose and then confirming the order. This confirmation entails acceptance of all the General Terms and Conditions of Sale.

In case of booking by telephone, email, or on-site, the Hotel collects the information required to register the Customer’s booking (telephone number, email address, bank details, deposit or guarantee, depending on the case, etc.). These formalities are mandatory for confirmation of the booking. In response to the booking request, and when all information has been communicated by the Customer, he will receive a summary of his request by return of email, together with a copy of these General Terms and Conditions of Sale. Written confirmation of the Customer on receipt of said email is valid as acceptance of the General Terms and Conditions of Sale.

2. Once the booking confirmation is received, together with the insurance details (if taken out) and any other document, the Customer must check that the information is correct. If any information is incorrect, he must notify the Hotel immediately. The Hotel Grand Hôtel des Bains cannot be held responsible in case of erroneous information not notified within the abovementioned periods of time. Acceptance of the booking is subject in principle to the condition precedent of payment.

b) Booking process

1. The Customer acknowledges having read the nature, the purpose and the terms of booking of the services available on the Website or the Mobile Services, and having sought and obtained the necessary and/or additional information to make his booking in full knowledge of the facts.

2. The Customer is solely responsible for his choice of services and their suitability for his needs, such that Grand Hôtel des Bains cannot be held liable in that respect.

3. The booking is deemed accepted by the Customer at the end of the booking process.

4. Bookings are made by the Customer via the electronic booking form accessible online on the Website or via the Mobile Services of the Grand Hôtel des Bains.

5. The booking is deemed made once the booking form is completed by the Customer or the booking request received at Reception of the Grand Hôtel des Bains, or upon online prepayment by bank card.

6. The Customer undertakes, prior to any booking, to complete the information requested on the form or the booking request. He certifies the truthfulness and accuracy of the information sent.

7. The booking procedure notably comprises the following steps:

a) search for a hotel and choice of the room and a rate;

b) selection of one or more additional services if required;

c) verification of the booking details, its total price, the applicable Terms and Conditions of Sale, and any adjustments of the choice (room, rate, additional service);

d) entry of the Customer’s contact details;

e) viewing and acceptance of the General and Special Terms and Conditions of Sale and of the terms and conditions of the rate booked before confirming the booking;

f) entry of bank card details in case of guarantee or prepayment request;

g) validation of the booking by the Customer.

c) Acknowledgement of receipt of the booking

1. The Website and the Mobile Services of Grand Hôtel des Bains will acknowledge receipt of the Customer’s booking by promptly sending an email to the Customer at the email address he has entered.

2. In the case of an online booking, the email acknowledgment of receipt will summarise the contract offer, the services booked, the prices, the terms and conditions relating to the rate selected and accepted by the Customer, the date the booking was made, the dates and duration of the stay, information relative to after-sales service, and the address of the seller’s establishment to which the Customer can send any complaints.

3. Only the written confirmation of registration of the booking by the Hotel is valid as booking.